How to contact the Bukopin call center and report consumer complaints
As a customer, of course, if there are discrepancies, the first step is to contact the Bukopin call center. In addition to consumer calls, there are several more ways to contact the bank. This way, customers can quickly resolve their complaints.
Cases such as lost ATM cards and unsuccessful cash transfers can be easily completed without the need to go to a bank branch. This can be done thanks to the customer service of bukopin bank, which is always with you. So do not worry if there are problems in banking management.
Consumers have the right to report their complaints to the manager or branch without hesitation. Even this bukopin call center is open 24 hours non-stop to serve all kinds of customer complaints. So if there is a problem, even though it is midnight , you can still report it.
The following discussion will explain in detail how you can contact the bank as a client. There are three easiest ways, namely by phone calls, mobile phone calls and e-mail. These three ways must be called a client of the Bank of Bukopin.
How to contact the Bukopin call center using the phone
This is one of the most commonly used methods that customers use to contact the bank when something happens. Just call 14 005, then you will be immediately connected to the customer service of the Bukopin bank. This service can be used by customers for free.
Unlike other banks, which are still deducted from credit or bukopin operator fees, make this service officially free. So do not be afraid that making a call to the Bukopin call center will cost a lot when you need it. This is not what customers know all the time.
Indeed, most banks still charge consumers telecommunications fees. So it is very natural that most of you do not know that the cost of this phone has been borne by the bank. In addition to being free, customers can also make this call anytime, anywhere.
Bukopin customer service is open 24 hours and 7 working days. Although , on your vacation as a customer, you can still report complaints that appear in your bank account. So the problems that arise can be solved immediately, without the need to wait for the branch or center to come.
During business hours, you may experience a delayn call, because there is a queue. It is natural that this happens at certain moments, you just need to wait thirty minutes, and then try to make another call. Such cases are rare, but there is nothing wrong with knowing the solution.
Contacting the Bukopin call center using a mobile phone network
Bank customers do not need to be contacted by phone number if they do not have their own device. Your current mobile phone can also be used to call directly. The dialed number is also not much different from ordinary calls, so it is very easy to remember.
Just call +62 14 005 so that you can make calls using the mobile network. Although some telecom operators can already be integrated with regular numbers, you can record this mobile number if regular calls cannot be made.
Not much different from the usual Bukopin call centers, the use of the mobile network is still free. So don’t worry, your credit will burn when you call the bank. The server of this mobile phone is indeed different from the usual one, so it has a number of advantages.
If you connectvia this mobile number, the potential for standing in line for calls iseven less. So when in case of emergency it is recommended to use a number to immediately contact the bank. In emergency cases, such as lost ATM cards, this method is highly recommended for customers.
The sooner you report a problem, the sooner the bank will deal with it. Emergencies, such as a lost ATM card, a failed bank transfer or entering an incorrect name, can be solved briefly. Even using this method can make it so that you do not need to come to the bank branch.
How to report a bank customer’s complaint by e-mail
Advances in technology are also making the use of email increasingly common. Therefore, Bukopin also provides customer service by e-mail if a call is not possible. When making a report by e-mail, the problem can be conveyed in detail.
Typically, complaints submitted via this email concern the issue of m-banking applications or digital transfers. So the client can send a screenshot directly as proof of the process failure. It will also be easier for the bank to confirm the error in the process.
Even using this email, quite complex problems, such as data entry errors, can be solved without the need to come to the branch office. An example is an error when entering a name when making a cash transfer, you can simply take a screenshot and add it as evidence.
You can even report atMS error cases by adding photos or videos as evidence. This method has proven to be more effective compared to making calls to the Bukopin call center , which are limited to call media only. So wherever there is interference, customers can report it immediately.
As for the answer, the e-mail method still has disadvantages compared to regular calls. Customers may have to wait a few minutes to receive a response email from the bank. If you are in a hurry, then just combine this standard phone and email method as a solution.
To contact via email, customers can use customer_care@bukopin.co.id address to establish a contact . The first answer can be obtained from VIOLA, which is a robotic service of this bank. Just add your complaint and it will automatically connect to the human officer.
Learning about Bukopin’s new breakthrough VIOLA technology
Perhaps there are still few customers who know the VIOLA technology of this Bank of Bukopin. Indeed, the viola is the latest breakthrough to increase the speed of customer service. Basic questions can be answered directly without the need to contact the staff.
Viola is a robot that helps with Bukopin call center problems , so that there is no need to stack calls to human staff. Some basic problems, such as checking the transfer status to confirm identity, can be done using this latest technology.
For customers who use email to submit complaints, the viola also responds before receiving a response from a human official. The advantages of this technology will certainly accelerate contacts between customers and banks so that there are no bottlenecks that interfere with the customer service system.
To this day, viola technology is still being developed to improve customer comfort. Not only by e-mail, it is also planned to use the viola to maximize regular calls. So to solve mild problems, the viola will react faster.
Customers will certainly be more comfortable with this technology to help file bank complaints smoothly. Future transaction issues will also use the viola to make mobile banking operations smoother and faster for the convenience of customers.
As a client , of course, you will be further helped by the development of this banking technology. Consumer complaints are forwarded faster and resolved even without coming to a bank branch. Bukopin’s call center services maximize and help smooth out consumer needs.